支持范围
- 应用安装或启动异常
- 地图标记、编辑与删除问题
- 照片、视频、录音无法添加或显示
- iCloud 同步或内购功能异常
PinMap Support
技术支持
Support
PinMap 是一款帮助你记录地点、回忆和媒体附件的地图工具。如果你在使用过程中遇到问题，可以通过本页找到联系信息和常见支持内容。
中文
联系支持： 如需帮助、反馈问题或提出建议，请发送邮件至
casual2464@163.com。
联系时建议附带
- 设备型号和 iOS 版本
- 问题发生时的操作步骤
- 是否稳定复现
- 相关截图或录屏（如方便）
常见问题
1. 为什么我看不到 iCloud 同步？
iCloud 同步功能可能依赖应用版本、系统设置以及相关功能是否已启用。请先确认设备已登录 Apple ID，且 iCloud 可用。
2. 为什么照片、视频或录音无法使用？
请检查系统是否已授予 PinMap 对照片、麦克风等权限的访问。如果之前拒绝过权限，可前往 iOS 的“设置”中重新开启。
3. 内购未解锁或恢复失败怎么办？
请确认当前 Apple ID 与购买账号一致，并尝试在应用内执行“恢复购买”。如问题仍存在，请通过邮件联系支持。
4. 如何反馈 bug 或功能建议？
请直接发送邮件到 casual2464@163.com，并尽量附上复现步骤与截图。
English
Contact support: For help, bug reports, or product feedback, email
casual2464@163.com.
Support topics
- App install or launch issues
- Pin creation, editing, or deletion problems
- Photos, videos, or audio attachments not working
- iCloud sync or in-app purchase issues
Helpful details to include
- Device model and iOS version
- Steps to reproduce the issue
- Whether the issue happens consistently
- Screenshots or screen recordings if available
Frequently asked questions
1. Why is iCloud sync unavailable?
Please confirm that your device is signed in to Apple ID and that iCloud is available on the device. Some functionality may also depend on app version or feature availability.
2. Why can't I add photos, videos, or audio?
Please check whether PinMap has the required system permissions, such as Photos or Microphone access. If permission was denied earlier, you can re-enable it in iOS Settings.
3. What should I do if an in-app purchase doesn't unlock?
Make sure you're using the same Apple ID that completed the purchase, then try the Restore Purchases option in the app. If the issue persists, contact support by email.
4. How can I report a bug or request a feature?
Email casual2464@163.com with steps to reproduce, screenshots, and any other relevant details.